[image width=”630″ height=”280″]http://www.coloursdigital.com.au/wp-content/uploads/2011/02/Communication.jpg[/image]
Obviously, our clients are our be-all and end-all – our “raison d’être” – the people without whom we could not exist. And as in any relationship, communication is the key.
Apart from the obvious methods of communication – phone, fax, email, letter, personal visit – it is important in the printing industry for there to be fast, accurate means by which information about jobs (“meta-data” to use the jargon) can be communicated. Artwork files, soft-proofs, purchase orders, invoices, delivery details – all need to be accurately conveyed from one party to another.
At Colours we provide several methods for our clients to send us this information:
For fast, simple, easy and quick file uploads, we have our fast, simple, easy and quick “File Uploader” system. No FTP, no accounts, no restrictions, no size limits, no special software, no “cookies”, no malware… just SIMPLE! To make it even simpler, so you don’t have to go looking for it, we have put a link to the “Uploader” at the top right hand corner of every one of our web pages – just click on “QUICK UPLOAD”.
For more private communication, we have our “Web File Manager”. This gives secure access to a personal drop-box, where customers can upload or download files, and get quick previews and proofs. This system uses FTP; all connections are secure; and files are “zipped” on the fly for faster transfer speeds. Access is by password-protected login and accounts must be set up in advance. Speak to one of the Colours team to organise a personal account. A link to the “Web File Manager” is also at the top of every page – just click on “WEB FILE MANAGER”.
And for the ultimate access to information about jobs in progress at Colours, we can provide a login to our management system, “PrintLinks”. PrintLinks is a complete MIS system, built and customised especially for Colours and can provide detailed, up-to-date information such as job status, quote and invoice details, proof-of-delivery – in fact anything you need to know about your print jobs. A link to the Dashboard is also at the top of every page – just click on “PRINTLINKS”.
Note: some browsers may not behave as expected when accessing our ftp site or our file uploader through an iframe or a lightbox. In the unlikely event that you experience unexpected behaviour when using either of these systems you can access these portals directly (not through our web-site) by clicking on the icons below…
Web File Manager[/one_fifth]